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Post by Connie on Mar 6, 2006 10:16:44 GMT -5
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Post by Connie on Mar 6, 2006 10:43:37 GMT -5
I got a pair of jeans and two flannel mens shirts for a total of $20.69 and that included shipping!
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Post by samantha on Mar 6, 2006 13:01:01 GMT -5
Nice! I need new jeans, but haven't gotten any due to my budget. Great find! [/b]
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Post by Connie on Mar 8, 2006 9:13:26 GMT -5
Monday night I had an email from old navy saying that per MY request they had cancelled the jeans. I never requested this so I called them. The guy said that they must have sent out the wrong letter. I asked him to cancel the rest of the order because it wasn't worth the $5 shipping costs to me.. he said that it was too late to cancel the order but he would waive the shipping.. happy happy.. then I get this sent yesterday evening.. a whole DAY later:
Dear Old Navy Customer,
Thank you for your recent oldnavy.com order. At the time we were processing your order, we found that some items had been incorrectly priced on our website. Occasionally there may be information on oldnavy.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. As a result, your item/order has been cancelled. We apologize for any disappointment this may cause.
For additional information regarding typographical errors, inaccuracies, or omissions, please view the Site Contents section.
If we may be of further assistance, please contact us via e-mail at custserv@oldnavy.com or by calling 1-800-OLD-NAVY. Our Customer Service Consultants are available 24 hours a day for your convenience.
Sincerely,
Oldnavy.com Customer Service
Needless to say I am not happy. I just sent them a nice little letter...
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Post by samantha on Mar 8, 2006 9:30:31 GMT -5
That's just ridiculous! And it's not like it was only one item that was accidentally mispriced. I saw at least six to eight pair of jeans that were the exact same price.[/b]
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Post by Connie on Mar 8, 2006 16:54:23 GMT -5
Oh, I don't think it is the jeans they were talking about in the mispricing. Since my whole order has now been cancelled I believe it was the shirts that were mispriced. That's what gets me. On monday they said they couldn't cancel the order but then last night it is suddenly cancelled because they noticed they mispriced the shirts?
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Post by Connie on Mar 8, 2006 21:39:31 GMT -5
And it gets crazier.. Apparently Sam was right and the letter was referring to the JEANS.. Sam is right there were a LOT of jeans marked down to that price:
Dear Connie,
Thank you for contacting gap.com regarding order #1192YGF. Please know that we were unable to cancel your order. When the e-mail stated, "your item/order has been cancelled", in your case, it referred to your item only. Please accept our sincere apologies for any confusion the previous e-mail may have caused.
You can return your oldnavy.com purchase to any of our Old Navy Stores or directly to us at 5910 Old Navy Lane, Groveport, OH 43195-0001. Whether you return the item to a store or to oldnavy.com, we'd be happy to offer you either an exchange or a credit to the card originally charged. We hope you find what you need and that it's to your complete satisfaction.
If we may be of further assistance, please do not hesitate to contact us via e-mail at custserv@oldnavy.com or call 1-800-OLD-NAVY. Our Customer Service Consultants are available 24 hours a day for your convenience
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